• Give an overview of the evolution of Quality
• Describe the key players in the progression of quality
• Illustrate the development of key quality tools

One should understand and appreciate the history of one’s field. In the words of Michael Crichton, “If you don’t know history, then you don’t know anything. You are a leaf that doesn’t know it is part of a tree.”
Length: Normally runs 60 minutes
Format: Virtual Presentation/Lecture.
Learner Level: Basic. This is an introduction to the topic; no previous knowledge of topic is needed.

About Speaker
Craig “Doc” Plain, Ph.D. is a Lean Six Sigma Black Belt, an award-winning Speaker, a Shingo Prize Winner, a retired Lieutenant Colonel, and a lifelong doodler. Doc has over 20 years of process improvement experience having facilitated over 200 improvement events for General Electric, US Air Force, US Navy, Kaiser Permanente, DaVita, and more. He’s led process improvement programs for international companies and organizations up to 74,000 people. He shares his knowledge and experience by teaching at both Graduate and Undergraduate programs. Doc’s been a keynote speaker, given Ignite Talks, and has presented at numerous conferences and seminars.