Overview: Effective Root Cause Analysis relies on the successful application of quality tools. This three (3) hour workshop will cover basic tools individuals and teams can use to identify and confirm that a root cause or causes have been identified. In addition, the tools will be placed in the context of a problem-solving process so that participants can also see how the tools can be used together.
As a result of attending this workshop participants will be able to:

• Identify and define basic quality tools that can be used to identify and confirm a root cause (or causes) have been identified, and
• Describe where and how each of the tools can be used as part of a root cause analysis.

The workshop will utilize lecture, discussion and examples to illustrate the use of each tool. Tools covered in the workshop include: Run Chart, Control Chart, Check Sheet, Pareto Chart, Is / Is Not, Problem Definition, Cause and Effect Diagram, and 5 Whys.
When: Wednesday 9 December 2021 (9:00 am – 12:00 pm) – (Check-In begins at 8:45 AM)