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ASQ: The U.S. Court of Appeals for the Federal Circuit Clerk’s Office and Its Journey to a Silver Award for Performance Excellence

March 23 @ 11:00 am - 12:00 pm

The U.S. Court of Appeals for the Federal Circuit Clerk’s Office and its Journey to a Silver Award for Performance Excellence 3896
The U.S. Court of Appeals for the Federal Circuit Clerk’s Office and its Journey to a Silver Award for Performance Excellence
This webinar will provide a case study of the multi-year quality improvement effort of the Clerk’s Office of the U.S. Court of Appeals for the Federal Circuit, Washington DC, and its recent recognition for a Silver Level Award for Performance Excellence. The award was given by the ASQ Government Division and its Center for Quality Standards in Government. It reflects certification of operations and results of the Clerk’s Office as assessed by the ASQ/ANSI G1:2021 Guidelines for Evaluating the Quality of Government Operations and Services. This certification level reflects the systematic use of the standard’s system and process maturity models to improve the services of the court over a two-year period. The Clerk’s Office is the first government agency to be certified at any level under the G1 standard.

The award reports noted significant operational improvements over the two-year period, including large reductions in case processing time throughout FY2021 as well as a systematic development of a quality management and data analysis system Join us as Jarrett explains how these improvements to the court’s case processing system were accomplished over a five-year period.

The presenter is Jarrett Perlow, who has served as Chief Deputy Clerk of the U.S. Court of Appeals for the Federal Circuit since December 2016. Mr. Perlow received his Bachelor of Arts and his law degree, with honors, from American University, where he was Editor in Chief of the Administrative Law Review. Through ASQ, he is a Certified Manager of Quality/Organizational Excellence, a Designated Evaluator of ASQ/ANSI: G1 2021, and a member of the Center for Quality Standards in Government. He is also a Certified Court Executive through the National Center for State Courts.

Date & Time
Wednesday March 23rd, 2022 11:00am CDT
End Date & Time
Wednesday March 23rd, 2022 12:00pm CDT

Categories
Member Leader, Meeting, Webinar
Host Type
Technical
Webinar Link / Meeting Instructions
Please join the meeting on WebEx by clicking the following link or pasting the link below in your browser.

https://asq.webex.com/asq/onstage/g.php?MTID=ed10ce9f2ae36295adeaf17378f5a4437

Additional Information
To join by phone call, please call-in numbers below.

Call-in toll-free number (US/Canada)
1-877-668-4490
Call-in toll number (US/Canada)
1-408-792-6300
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Show toll-free dialing restrictions
Access code: 2558 361 6975

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Jarrett PerlowJarrett PerlowJarrett Perlow17 KB
Event Sponsor Information
We are a community of quality and performance improvement professionals from the Federal, State, Local and International Governments, which include leaders, consultants, analysts, practitioners, university professors, students and others interested in the public sector.

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Finding, developing, and supporting quality and performance improvement champions in government.
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A world where fact-based government is admired for the efficiency and effectiveness of its service.

Details

Date:
March 23
Time:
11:00 am - 12:00 pm
Event Category:
https://my.asq.org/communities/events/item/155/60/3896

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Webinar

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