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ASQ: Using the Concepts of Quality to Drive Institutional Effectiveness

April 4, 2022 @ 4:30 pm - 6:00 pm

Using the Concepts of Quality to Drive Institutional Effectiveness
Abstract: Ms. Simons’ talk will cover:
  • What is Institutional Effectiveness in Higher Education?
  • How do quality concepts enhance improvement in education?
  • How is student learning assessed?
  • How is student satisfaction measured?

About our Speaker: Norma S. Simons, President of Performance Innovation LLC., passionately believes in and is committed to providing companies with effective solutions that yield bottom-line results. She has worked with advised and consulted with all size companies including many Fortune 500 companies and has, individually, coached many of their top executives. She has a bachelors degree in General Sciences and a Masters in Industrial engineering.
Regarding her own certifications, Norma is a member of the ASQ (American Society of Quality), a Certified Quality Engineer, a Certified Reliability Engineer, and a Certified Six Sigma Black Belt. In addition, she has received the distinguished recognition as ASQ Fellow. She currently volunteers as Chair-Elect for the Education Division and has published and delivered presentation on Quality and Education.
Norma has a Master of Science degree in Industrial Engineering/Operations Research from Wayne State University in Detroit, Michigan, in addition to degrees, from the University of the West Indies in Jamaica, in Natural Sciences and Education. At present. She is pursuing a PhD in Education at Walden University.

Date & Time: Monday April 4th, 2022 4:30pm CDT
End Date & Time: Monday April 4th, 2022 6:00pm CDT
Venue: WEBEX Only, Hosted by ASQ 1010 Ann Arbor
Categories: Meeting


April 4, 2022
4:30 pm - 6:00 pm
Event Category:




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